Here is an official statement from The Orlando Eye in regards to the shutdown yesterday:
“At approximately, 3:45 p.m. the operating systems for the Orlando Eye indicated a technical default with the system that monitors the wheel position of the Orlando Eye. As a safety precaution, the attraction is designed to automatically shut down if communication with this system is interrupted.
Immediately following the default, the operations team began working to resolve the matter to allow guests to disembark the attraction. A backup system was employed that allowed capsules to be moved to the platform and opened manually. Throughout the process, representatives from the Orlando Eye maintained two-way audio and visual communications with guests to ensure their safety and comfort. We sincerely apologize for the inconvenience this caused to those guests that were on the attraction.
Our first priority was ensuring guests to safely disembark the attraction. With that completed, we are now focused on reinstating the systems and restoring full operations of the Orlando Eye.”
The Orlando Eye experienced some issues today beginning around 4 p.m. Guests aboard the giant wheel began posting photos on social media that they were stuck for 2 hours and that the wheel was not rotating.
The ride reportedly began rotating at around 6 p.m. when guests were safely lowered to the loading platform. Emergency crews had to enter the ride capsules from the roof and open the door from the inside.
No word on what caused The Orlando Eye to experience these issues.